Return Policy
Effective Date: 05-10-2023
At Fashion Rules, we want you to be completely satisfied with your purchase of our exquisite sarees. If for any reason you are not entirely pleased with your order, we offer a straightforward return policy to ensure your shopping experience with us is hassle-free. Please carefully review the following guidelines to understand our return process:
- Eligibility for Returns
You may be eligible for a return if:
- You have purchased a saree from Fashion Rules.
- Your request for a return is made within 30 days from the date of purchase.
- The saree is in its original condition, with all tags, labels, and packaging intact.
- The saree has not been worn, altered, damaged, or washed.
- Return Process
To initiate a return, please follow these steps:
2.1. Contact Customer Support:
- Reach out to our customer support team via email at [Customer Support Email] or phone at [Customer Support Phone Number] to inform them of your intention to return your saree.
2.2. Provide Details:
- Provide the following information to our customer support team:
- Order number.
- Reason for return.
- Any relevant details or concerns about the product.
2.3. Receive Return Authorization:
- After verifying your eligibility, our customer support team will provide you with a Return Authorization (RA) number and instructions on how to proceed with the return.
2.4. Package Your Saree:
- Carefully pack the saree in its original packaging, ensuring that all tags, labels, and accessories are included.
2.5. Ship the Package:
- Send the package to the address provided by our customer support team along with the RA number. Please use a trackable shipping method to ensure the safe return of your saree.
- Inspection and Processing
Once we receive your returned saree, our team will inspect it to ensure it meets the eligibility criteria outlined in this policy. If the saree passes inspection, we will process your return within [number of days] from the date of receipt.
- Refunds and Exchanges
You have two options for returns:
4.1. Refund:
- If you choose a refund, we will credit the original payment method used for the purchase, excluding any shipping charges. Refunds may take 7 - 10 days to appear in your account.
4.2. Exchange:
- If you prefer an exchange for a different saree, please let us know during the return process. We will assist you in selecting a suitable replacement.
- Exceptions
Please note that the following items are not eligible for return or exchange:
- Custom-made or altered sarees.
- Sarees that show signs of wear, damage, or alteration.
- Items returned beyond the 30-day return window.
- Contact Us
If you have any questions or need further assistance with your return, please contact our customer support team at:
Fashion Rules
24, Guruvilla, Pan Card Club, New Baner Pune MAHARASHTRA 411045.
Email: support@fashionrulesdesigns.com, fashionrules24@gmail.com
We appreciate your business and aim to make your saree shopping experience with Fashion Rules delightful. Your satisfaction is our priority, and we are committed to providing you with quality products and excellent customer service.